FAQ

P&P & DELIVERY

Unframed prints have free 2nd Class Delivery via Royal Mail and are packaged carefully in a cellophane sleeve and a board backed envelope.

Framed prints ordered as an 'add-on' include P&P within the 'add-on' price and are boxed carefully in bubble wrap.

Any other items will note P&P on each individual listing. 

Please allow 3-5 working days for dispatch, although some items may take longer during busy periods e.g. Christmas.

A final date for ordering Christmas products will be set and any orders made on or before this date will have guaranteed Christmas delivery. 

Please contact us on hello@dunnewithlove.com if you have any other queries about your order. 

 

WHAT DO I RECEIVE?

A colour/foil print in A5/A4/A3 - depending on what you order. These prints are sent in a cellophane sleeve and a board backed envelope/postage tube for A3.

Prints alone are NOT framed. To order a framed print, you must purchase an 'add-on' frame to your order. This price is only for the frame and P&P, the foil print still needs to be purchased alongside the 'add-on'.

Other products have details of what you receive and how they are packaged on each listing.

DAMAGED GOODS

All products are carefully packaged and should arrive perfectly, however should a product arrive damaged, please contact us at hello@dunnewithlove.com and we will arrange to send another.

 

RETURNS

Many products can be returned within 30 days of receipt in the same condition that it left us. However, personalised products which have been designed especially for you are non-returnable, as are sale items (Seconds).

 

SPECIAL DELIVERY

If you're in a hurry and require fast delivery, please contact us on hello@dunnewithlove.com and we can discuss your options. (Please note: this will not always be an option, however we endeavour to please and help all our customers as best as we can.)

 

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